Privacy Policy

Glimplex Tiles Ltd ("we", "us", or "our") is committed to protecting your privacy. This policy explains how we handle personal information when you interact with our business, whether online, in our shop, or through our services.

Who We Are

We are an independent bookshop registered in England and Wales. Our registered address is 47 Riverside Walk, Bristol, BS1 4QH. For any privacy-related questions, you can reach us at [email protected].

Information We Collect

The personal data we collect depends on how you interact with us:

• When you make a purchase: Name, delivery address, email address, and payment details (processed securely by our payment provider)
• When you subscribe to our services: Reading preferences, genre interests, and any specific requirements you share with us
• When you contact us: Name, email address, and the content of your correspondence
• When you visit our website: Technical data such as IP address, browser type, and pages visited (via cookies, where you consent)
• When you attend events: Name and contact details for registration purposes

How We Use Your Information

We use personal data for the following purposes:

• Processing and fulfilling orders, including delivery and customer service
• Providing personalised book recommendations based on your stated preferences
• Managing subscription services and account administration
• Responding to enquiries and communications
• Improving our website and services based on usage patterns
• Complying with legal obligations, such as maintaining financial records

Legal Basis for Processing

We process your data under the following legal bases as defined by UK GDPR:

• Contract: Where processing is necessary to fulfil orders or provide services you've requested
• Legitimate interests: For purposes such as improving our services, provided this doesn't override your rights
• Consent: Where you have given explicit permission, such as for marketing communications
• Legal obligation: Where we must comply with applicable laws

Data Sharing

We do not sell your personal information. We may share data with:

• Delivery partners to fulfil orders (name and address only)
• Payment processors to handle transactions securely
• Professional advisers such as accountants where legally required
• Authorities if required by law or to protect our legal rights

All third parties we work with are contractually bound to handle your data appropriately and only for the specified purpose.

Data Retention

We retain personal data only as long as necessary:

• Purchase records: 7 years for accounting and legal compliance
• Subscription preferences: Duration of active subscription plus 2 years
• Marketing consent: Until you unsubscribe or withdraw consent
• Website analytics: 26 months (anonymised data may be kept longer)

Your Rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Object to processing based on legitimate interests
• Withdraw consent where processing is based on consent
• Request data portability in a machine-readable format
• Lodge a complaint with the Information Commissioner's Office

To exercise any of these rights, contact us at [email protected]. We will respond within one month.

Security

We implement appropriate technical and organisational measures to protect your data, including encrypted connections for data transmission, secure storage systems, and access controls limiting who can view personal information. However, no system is completely secure, and we cannot guarantee absolute security of data transmitted over the internet.

Children's Privacy

Our services are not directed at children under 16. We do not knowingly collect personal data from children without parental consent. If you believe we have inadvertently collected such data, please contact us immediately.

Changes to This Policy

We may update this policy periodically. Significant changes will be communicated via our website or direct notification where appropriate. The "last updated" date at the top indicates when the policy was last revised.

Contact Us

For any questions about this policy or our data practices, please contact:

Glimplex Tiles Ltd
47 Riverside Walk
Bristol, BS1 4QH
Email: [email protected]